Privacy Policy

This Privacy Policy describes the basis for processing the personal information that we collect about you or that you provide to us using the Altcraft website. This site is owned by Altcraft Limited Liability Company (Altcraft LLC), location address: Sovetskoy Army St., bldg. 19-2, office H3, 390037, Ryazan, Russia. By using the Altcraft website, you agree to be bound by the terms of this Policy. We publish on this page any changes that we make to the Privacy Policy, and recommend you to visit this page regularly to check for changes. If you do not agree to the terms of this Policy, you should refrain from using the site.

Personal information

Altcraft respects the confidentiality of your personal information and makes every effort to protect it. It is of utmost importance to us that we maintain the confidentiality of any personal information you provide to us.

Personal information in this Policy is defined as

Information, including personal data, that you provide to us by yourself during registration, subscription, application process, as well as in the process of further use of the Altcraft website. The information required to provide services is clearly marked. Such information includes: your name, the position you hold in the company, the company's website address, e-mail address and contact phone number. In addition, when you provide your contact information for feedback, we record such information as your name, your company name. Other information is provided by the user in his/her sole discretion or it may be required to be provided if it is related to the specifics of service, as explicitly stated. Data that is automatically transmitted depending on the settings of the software you use, including IP address, cookies, information about the equipment used, browser settings, operating system, URL from which you navigated, page views, access times and your location. This information is tied to the device you are using to access the Altcraft website. Altcraft does not verify the accuracy of the personal information you provide to us in the belief that you are acting in good faith, prudently, and with all due diligence to keep such information current. You may change (update, add to) the personal information you provide, or part of it, at any time.

Purpose of processing

We will use the information we hold about you for the following purposes:
  • to contact you, including sending you notifications, requests and information related to the use of the site, processing your requests and requests, and sending you Altcraft marketing messages related to Our services or those of our partners by email;
  • providing personalized service;
  • providing you with access to the services that you wish to use;
  • improving the quality of the website and customer service and making it more user-friendly.

Principles of working with personal information

Website data

We have never shared, and will not share, sell or rent your personal information with third parties or organisations. However, Altcraft reserves the right to disclose your personal information if it is required to do so by law and when necessary to protect our rights, comply with legal process or enforce court orders.

Customer data

We undertake not to disclose without the prior written consent of our customers any financial, analytical, statistical, commercial and any other information about the customers and their business that we become aware of in the course of joint work with the customers. Regardless of how we received this information - from the Altcraft Marketing platform, from emails or in fast messaging systems, by phone, in personal conversations, in the course of research or otherwise - we will keep it secret. This rule does not apply to information that is legally known or that became known before it was disclosed through no fault of ours. We reserve the right to disclose confidential information where required by law, and we will always inform the customer that such disclosure is necessary.

Subscriber data

All information about your subscribers, which is stored and used in the Altcraft Marketing platform, is securely protected from theft by anyone who does not have access to the system. In order to avoid compromising passwords and, as a result, unauthorised persons entering your account, please observe security measures: do not tell anyone your password, do not post it or API keys in the public domain; remember that the login/password pair is personal and cannot be shared with others. All subscriber data received by the Altcraft Marketing platform is stored in secure and controlled data centres, protected from unauthorised access. We do not sell, rent or transfer your subscriber data to third parties. We cannot guarantee that your data will be protected when it is transferred through channels that we do not control ourselves. We reserve the right to disclose information where required to do so by applicable law.

Processing time

We will keep your personal information in our system as long as you use the website, and we will delete it as soon as the service is over or you express your wish to opt out. For security reasons and in order to comply with the law, Altcraft will store for a certain period of time data about your messages and requests (including the content of messages, the time and date of writing messages), as well as log files about the actions you have taken as part of your use of the site.

Ensuring security

We do our best to protect Altcraft and your personal information from unauthorised attempts to access, modify, disclose or destroy it. This is what we do:
  • to contact you, including sending you notifications, requests and information related to the use of the site, processing your requests and requests, and sending you Altcraft marketing messages related to Our services or those of our partners by email;
  • providing personalized service;
  • providing you with access to the services that you wish to use;

Use of cookies

When you view any page on the Altcraft website, the page itself is downloaded to your computer as well as a small text file called a cookie. The information that we receive through cookies helps us to provide services in the most convenient way for you. A cookie is a small amount of data, which often contains a unique anonymous identifier sent to your browser by the website computer and stored on your computer's hard drive. Using the site through a web browser that accepts data from cookies means that you agree that Altcraft may collect and process data from cookies for the purposes set out in this Policy. Your disabling or blocking of your web browser's option to accept data from cookies means that Altcraft may not collect or process data from cookies for the purposes set out in this Privacy Policy.

Personal data

Altcraft processes your personal data in accordance with current legislation, including the Federal Law of 27 July, 2006 N 152-FZ "On personal data". Altcraft is included in the Register of Personal Data Operators which is available on the website of the Federal Service for Supervision of Communications, Information Technology, and Mass Media (registration number 62-16-000895, based on Order of 24 June 2016 No. 85). You have the right to receive at any time information relating to the processing of your personal data in Altcraft, for which you have the right to send a written request to the address: Sovetskoy Army St., bldg. 19-2, office H3, 390037, Ryazan, Russia, Limited Liability Company "Altcraft", with a note "request for information on the procedure for processing personal data". To comply with this provision, Altcraft may require you to confirm your identity in any form consistent with the law.

Cessation of personal data processing

You have the right to revoke your consent to the processing of your personal data at any time by sending a written notice to the following address: Sovetskoy Army St., bldg. 19-2, office H3, 390037, Ryazan, Russia, Limited Liability Company "Altcraft" with the note "revocation of consent to the processing of personal data". Your withdrawal of your consent to the processing of personal data entails the destruction of records containing your personal data in Altcraft's personal data processing systems, which may make it impossible to use Altcraft's services. To enforce this provision, Altcraft may require you to verify your identity in any form consistent with law.

Questions and suggestions

The User has the right to send all suggestions or questions regarding this Policy to Altcraft Limited Liability Company to the address: Sovetskoy Army St., bldg. 19-2, office H3, 390037, Ryazan, Russia and by e-mail contact@altcraft.com.

Send mailing list

You can opt-out of receiving Altcraft advertising and marketing communications at any time by clicking the unsubscribe link at the bottom of such communications or by writing to us at unsubscribe@altcraft.com.