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We have developed our own system for collecting and storing analytics. It quickly processes large amounts of data, immediately calculates and displays analytical reports. You will receive the necessary information for any time period without delay. 14 summary reports and 13 data sets are available for you.

Any audience in the platform can be automatically synchronized with the external database according to the set schedule. We have implemented this function on request from our customers. It simplifies the life of the marketing department and developers.

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Import all customer personal data in CDP Altcraft Platform. This way you will have an undeniable advantage, because there are no limits on the amount of data stored in our marketing platform. The more information you have about your customers, the more targeted your email, SMS and push notifications will be.

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When the software is customized for your individual needs, the job becomes easier. All the functionality your business needs will always be at your fingertips. We offer:

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Data-driven marketing involves using customer information to optimize business advertising and marketing communications. Collect data and run it through analytics tools in CDP Altcraft Platform.

What data can be collected:

Segment audiences according to accumulated and combined data in the platform and synchronize them with external information sources. Personalize your mailings in different channels using accumulated data and data from external sources.

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Content is generated using data obtained from external SQL database

Your customers will be able to grow faster and earn more using the new features of Altcraft Platform. We have prepared for you favorable terms of cooperation. Contact us and find out more.

Advanced and functional HTTP API in Altcraft Marketing will satisfy the needs of developers. API supports JSON and XML formats. It is possible to use queue servers (such as RabbitMQ) to import large numbers of client profiles in real time.

Language is not an abstract construction of the learned, or of dictionary makers, but is something arising out of the work, needs, ties, joys, affections, tastes, of long generations of humanity, and has its bases broad and low, close to the ground.

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Create a theme for the form by choosing the appropriate color scheme. Change the style and color of the text. Add photos and YouTube videos to the form. To do this, insert additional code into the required tag.

Design to your taste

Find out what your customers want through questionnaires and surveys. Getting feedback on time will work in favor of your business. If you respond quickly to customer feedback, you will increase their trust and brand loyalty.

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You can customize the logic of the form so that respondents go to different pages depending on which answer they select. This will make your survey or questionnaire more targeted. Before submitting the form, select the «Actions» tab. If the form is completed successfully, the data are automatically imported into your database.

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An event registered on the platform can be redirected to an external system. This provides endless opportunities for integration. Connect external BI, DMP, CRM and other tools.

In Altcraft Platform, you can set up any scenarios for sending messages through various delivery channels. By analyzing the actions of customers, you can anticipate events many steps ahead. Here are examples of scenarios that can be implemented in our marketing automation service:


Email marketing is one of the most important customer communication channels. Four out of five marketers are more likely to give up social media marketing than email marketing. Here are illustrative examples of the email marketing strategy:


Build messages dynamically based on customer data and specified conditions in the template. This data can be obtained from an external SQL database. Substitute data from an external HTTP service via API or based on data from any web page.

<Img 
img="/uploads/Blog_3d85602fec.png"
alt="8 Ways to Protect Your Customer Data"
/> 

Previously, only one department of the company stood guard over customer data. Now data safety is the business of every employee, since access to information is provided to almost everyone, but to varying degrees. In this post, we will talk about the constant protection of personal information, the consequences of leaks and the components of reliable protection.

## Why data protection is important

When it comes to protecting customer data, it is about protecting personally identifiable information (PII). PII are individual markers of a person: full name, passport details, residential address, contact information (phone, email, social networks), IP address, payment details and social status. This information should be carefully protected from accidental leaks.

Moreover, not only large companies should think about this issue, but also the smallest ones that have any kind of customer database. Ironically, the worst data offenders are conglomerate companies like Yahoo, Amazon, and Google. However, you can't be too careful in this matter.

From **a legal point** of view, failure to comply with PII protection requirements will inevitably lead to fines. Laws vary depending on the scope of the business and territorial affiliation. They are most often tied to the location of the user, not the data processor. For example, it is likely that any digital business will fall under the [**GDPR**](customer-data-privacy-issues-in-digital-marketing) (General Data Protection Regulation for EU citizens).

There are also **reputational risks**. Leaks to third parties can lead to loss of customer loyalty and trust in your company. At best, the business will get a lot of [**negative reviews**](how-to-use-customer-feedback-to-increase-sales) on various resources and a bad reputation in the media, and at worst, it will get a lawsuit, perhaps even a class action lawsuit.

As for **internal business processes**, it is unprofitable for a business to spend extra time (and therefore money) on handling incidents related to the leakage of customer data. Inside the company, it is better to [**build a system**](ways-to-address-customer-data-privacy-issues-in-digital-marketing) for protecting personal information so that it functions reliably almost offline and does not take time from employees.

The most important things are **privacy** and **security**:

- To maintain privacy, take action on information in accordance with the permissions received from users and control access to information.
- To ensure security, you need to have a plan of action to prevent scammers, hackers and untrustworthy employees from accessing confidential information.

## How to get started with data protection

Before you begin to study the components of the security of personal information, try to answer the following questions as honestly as possible:

### Do you have sufficient knowledge of the legal requirements for protecting confidential data in the area of your business?

Not only do the requirements of the legislation vary in different countries and in different areas, but lawmakers are constantly making changes to the set of rules that must be followed.

### Are you sure about the reliability of the third parties whose services you use?

It is likely that your business operates on the basis of third-party services. If they dishonestly dispose of the [**client data**](first-second-and-third-party-data) that you provide to them, the responsibility for what happened will still fall on you. Therefore, carefully choose partners: hosting, CDP, email services, and others.

If you've reviewed your answers to the questions above and come to the conclusion that there's nothing to worry about, it's time to move on to specific steps you can take to secure your client database.

## 8 steps of reliable protection of confidential data

### 1. Define the risks

Good data protection strategies are based on the analysis of risks and threats for the business. If you approach the issue comprehensively and describe in detail all possible threats, you get a full-fledged risk profile. This way, the company will have an idea of the dangers and weaknesses, and it will have time to develop countermeasures. 

### 2. Find a Data Protection Officer (DPO)

Perhaps a small business will find it unnecessary to hire a data protection specialist, but every company should make sure someone is in charge of data protection and security. The specialist is engaged in training and auditing, monitors legislation, and also closely cooperates with regulatory authorities. DPO will also be able to deal with customer requests on data security issues at a higher competent level.

### 3. Store information in one place

The more places where information is stored, the higher the likelihood of leaks. In addition, disparate information is difficult to process and analyze. Most often, such data is not suitable for effective work with them. What’s more, it easily leaks outside the company, gets into unauthorized applications and disappears out of control. The problem is solved by the use of [**Customer Data Platforms**](/features/cdp) (CDP), which combine all information into single client profiles with access to them by a limited number of people.

<Img
img="/uploads/digital_profile_2_e79e5283cc.png"
alt="Customer digital profile"
/>

The CDP traces the history of the data and all associated permissions. This is especially important for businesses that are regulated by GDPR and CCPA laws.

### 4. Collect only the data you need

Extra information will not help you in any way to achieve your goals, and it will soon become outdated, lose its relevance and become unusable. And if this data is leaked, you will be responsible for it. A large amount of information attracts hackers and scammers.

<Img
img="/uploads/tilda_subscription_form_ed2f130145.png"
alt="Opt-In form on a website"
/>

### 5. Limit employees who have access to information

Not every employee in your company needs access to customer information in order to work. Let the information remain at the disposal of only those persons who actually need it for the quality performance of their work duties.

### 6. Choose reliable software

Most modern technology is already equipped with primitive anti-fraud measures. But it is important to make sure that the built-in antiviruses work correctly. Don't rely on them alone. Better install a firewall, use external links, and test the software to see if it flags suspicious emails.

### 7. Develop a contingency plan

Hackers are now progressing and can break even a reliable system. All previous steps were aimed at preventing data leakage: identifying the danger, trying to level it completely, or reduce the negative consequences. If a leak does occur, it's a good idea to have a working emergency plan. At a minimum, you need a good external specialist for expert assistance.

### 8. Train employees

Not all employees need access to personal information, but it is everyone's responsibility to think about the security of work information. You should educate staff about basic data protection practices and how to recognize fraud. In case of violations, employees must immediately inform the competent authorities. Let the issue of safety be included in the onboarding training of newbies.

## Conclusion

Ensuring the safety of confidential customer data is an important business task. The significance of the issue is confirmed both by legislation and reputational aspects. Collect only the data you need. Firstly, users are annoyed when they are asked about all areas of life, and secondly, complete databases are highly valuable and attract scammers and hackers. Take a closer look at the other ways to protect information described in this post. Perhaps one of them will save your business from trouble.

In this post, we talk about why information privacy is important, and how businesses can protect customer data.

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In the digital world, information is an attractive source for hackers, so the safety of data is an important task in business.

How to Protect Your Customer Data: 8 Effective Ways

8 Ways to Protect Your Customer Data

<Img
img="/uploads/How_CD_Ps_Will_Save_Marketing_in_a_Cookie_Free_World_c0c129f31f.png"
alt="How CDPs Will Save Marketing in a Cookie-Free World"
/>

Cookies (third party cookies) have been the lifeblood of online marketing for over a decade. With the help of them, marketers tracked the actions of users on the Internet and made advertising. The company received information about the behavior, preferences and interests of the audience.

But with the advent of GDPR and CCPA, which will close access to third-level data in 2023, marketers are beginning to think more seriously about advertising in [**a privacy-first world**](customer-data-privacy-issues-in-digital-marketing).

Marketers are starting to adapt to a world without cookies and are realizing that CDPs (Customer Data Platforms) are becoming a powerful marketing tool. CDP manages, collects and stores customer data in compliance with data protection regulations.

## What a world without cookies would look like

Imagine what would change on the Internet without cookies.

### Google Topics (and others…)

Topics are the third part of Google's decision to block access to third-party cookies. The tool groups users by unique identifiers: the IP address accessed by the client's web browser. The API stores information about three to five topics with which a person constantly interacts on the Internet. For example, sports, news and pets.

Websites are then able to access these topics to produce advertisements that will possibly attract the user when they visit the site. For example, an ad for pet products appears next to sporting goods.

But that's part of the problem when it comes to new ideas for ad targeting.

In the new reality of targeting, marketers are discussing and testing other methods:

- Contextual targeting 
- Universal Identifiers
- Probabilistic
- Cohort-based targeting 

### First-party data precedence

Because of the rejection of third-party cookies, companies and marketers must make full use of first-party data. This is information that the company collects from customers and becomes the sole "owner". Such data is valuable to marketers because it provides accurate information. Another advantage is the transparency of the provenance. 

Data from customers is important in a world where privacy is a priority. When a business has complete information about the customer's journey, it regulates the use of data without any problems: it selects those to which users themselves have opened access.

With first-party data, marketers have access to a wealth of information such as consumer preferences, location, and other demographic data that can all be used to build a complete [**customer profile**](creating-a-customer-profile). Further, advertising is set up for the user and the company's marketing works. First-party data strategies are able to maintain positive and compliant customer experiences, protect personal information and enhance advertising opportunities for marketers.

### Customer Data Platform Benefit

The creators of Data Management Platforms (DMPs) and Customer Data Platforms (CDPs) were already gearing up for a world without cookies.

According to the latest research by Zeotap, 1% of marketers are ready to abandon DMP and switch to CDP. Why?  It's all about the [**first level data**](first-second-and-third-party-data) that CDP usually uses (as we now know, this is the key to success in a future without cookies). DMP works more often with third-level data.

## 6 ways CDP will solve the problem of a world without cookies

### 1. Data collection management

The gigabytes of data that companies collect across dozens of touchpoints (customer service, websites, point of sale) can reveal the needs and desires of consumers. However, collecting, managing and analyzing data from multiple sources can sometimes be a minefield.

This is where [**CDP**](/features/cdp) comes into play. The CDP is able to collect information, manage first-level client data from unrelated sources and make it usable.The platform unites information into single customer profiles, sometimes referred to as "golden records".

CDP receives this data in an unlimited number of formats: files, integration with other platforms and even web application pixels. A good CDP will pull information from just about anywhere.

### 2. Resolve identities into a single customer view 

A 360-degree customer view, often referred to as a single customer view, is a comprehensive aggregation of available user data.

This information may include contacts, user purchases, details of transactions that customers have made at business touch points (such as customer service or stores) along the customer journey. Customer data comes from different sources.This is a large amount of information that must be aggregated, cleaned and combined. It is then stored in a secure location that is accessible only to interested employees. But with cookies gone, identifying customers and attributing the right data fragments to them gets harder.

Here, Identity Resolution technologies play a decisive role in platforms. They compare, standardize and verify information. The attributes of the same individual user are linked together under a unique ID by applying a classification scheme to the data labels of your multiple sources. It enables the creation of a single view of the client that the business needs.Therefore, customer data platforms are the best software for creating a secure and complete client profile.

### 3.  Manage Consent

CDP tracks and manages the whole consent journey. This is vital to ensure that the customer's data is only handled in the way that the customer has authorized.

For example, a customer consents to the use of personal data for the company's marketing purposes via a [**mobile app**](mobile-app-as-a-marketing-channel), but might later retract that consent when engaging via email.

In unifying that customer’s data from separate channels and data sources, a CDP integrates customer consent records to work with their data. The process is called consent orchestration, which makes it easier for the user to choose.

### 4.  Enable activation in walled gardens 

In the cookieless future, marketers will still want to use the addressability options that will remain in the biggest platforms. These ‘walled gardens’ like TikTok, Facebook and Google Ads, which will take on a new role as the open web adapts to life without cookies.

But there is one thing. Walled gardens mean multiple data sets with multiple activation requirements: a very manual process which can result in delays. Paid media managers know exactly what we're talking about.

If a business needs a data-driven strategy that launches in a couple of clicks, a CDP is the way to go. With a customer data platform, a company gains access to customer segments that are activated across multiple channels with a single click.

There will be no dependence on data collection teams, and the information received will work more efficiently. CDP will help you [**identify segments**](how-and-why-to-segment-target-audience) of possible customers through behavioral data from various touchpoints. 

Therefore, if in the past you created audiences and thought: “I wish I could combine data from our CRM and website”, now you have found the answer.

### 5. Activation across the open web through Universal IDs

In the future, CDP will become the main tool for dealing with addressability on the open web through Universal IDs.

Universal IDs are shared, persistent identifiers that link users across the digital marketing ecosystem. They are needed to ensure the future of identification and addressability when third-party cookies are deprecated in 2023.

The customer data platform will be able to unify the disparate data collected by the business and create a hashed unique universal user identifier. This identifier is transmitted over CDP communication channels and compared with information from data sources (websites or apps).

If identifiers from different channels match in parameters, then they are assigned as a single universal ID for one user. Then you can launch ads for target consumer segments.

### 6. Provided Opted-In Audiences To Publishers

CDP tracks brand touchpoints and marketing preferences so that a business is only advertised to an interested audience when it reaches different segments on the open web.

**Here are benefits of CDP for marketing:**

- Advertising works according to the law. Each opt-out request is automatically tracked and counted across all channels.
- The accuracy of the audience selection, because data is selected from several sources within the business.

In this post, we talk about why CDP is a powerful marketing tool. We also share 6 options for how platforms will solve the problem of a cookie-free world.

medium_How CDPs Will Save Marketing in a Cookie-Free World.png

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As marketers begin to adapt to a cookie-free world, they are quickly learning that CDPs are becoming a powerful marketing tool.

How CDPs Will Help Businesses in a World Without Cookies

How CDPs Will Save Marketing in a Cookie-Free World

<Img
img="/uploads/Blog_1_d855861e54.png"
alt="How to Segment Your Target Audience: Criteria, Steps, Models"
/>

Business audiences are rarely uniform, especially if it is an audience of many thousands. Customers differ in age, buying methods, and interests, so making the same offer for everyone is inefficient. Segmentation of the target audience (dividing into groups) is a step towards personalization, insights for the development of new products and services, as well as the success of  advertising campaigns that become more targeted.

A business gets [**77% ROI**](https://www.notifyvisitors.com/blog/segmentation-statistics/) and increased customer loyalty with proper segmentation. In the post we will describe the benefits of splitting clients into groups, as well as by what criteria and how to segment the audience.

## What is target audience segmentation

**Target audience segmentation** is the distribution of current and potential customers into groups (segments) according to certain similar characteristics. Users fall into segments by age, gender, personal, socio-economic and other characteristics.

### Why does your business need customer segmentation:

**[Increasing loyalty](customer-loyalty).** The more detailed the company defines segments, the better it understands the needs of customers and more effectively personalizes offers. Users get a positive experience and give high rates to the brand.

**Effective advertising campaigns.** Audience segmentation shows the pains of the target audience and removes the random effect when advertising is set up for everyone at once in order to hit at least some customer preferences. Promotion goes faster with clear segments because the business offers the right product to the interested audience.

**Reducing marketing costs.** Audience segmentation is beneficial because there are no extra costs for testing, fewer errors in setting up campaigns. Thus, the business saves the marketing budget.

**Increasing profits** as a result of offering the right product at the right time to a ready-to-buy customer.

**Product improvement.** When you understand the segments, it is easier for you to tailor the product to the interests and needs of the audience.

**Insights for development strategy.** Segmentation is a detailed definition of the [**target audience**](creating-a-customer-profile). In the process of customer research, the company often receives unexpected conclusions about their interests and understands what development options are. For example, one target segment buys with the same frequency, and the other only during discounts. In this case, you should consider whether it is necessary to spend the company's resources on additional mailings (which are not free), if it is enough to send just a promotional code.

**Increasing competitiveness.** The one who knows the audience segments better, determines their needs faster and accurately “hits the target”, while the rest of the companies act at random.

**Choice of communication channels.** Segments will not necessarily be users of the same social network, and then marketers will have to add new promotion channels after segmentation.

## How to segment your customers

### Segmentation steps

1. Goal setting and hypotheses. Decide what result you want to get / what needs to be revealed as a result of segmentation.
2. Define segmentation criteria.
3. Divide the audience into segments based on the data collected from analytics.
4. Analyze the received segments and draw conclusions. Determine what you can offer to each group of customers.
5. Write a strategy and action plan for the groups. At this step, the company decides with which segments and how to work: perhaps some should be prioritized, while others should be completely removed.

### Types of segmentation

Here are the criteria for defining segments:

- **Socio-demographic.** Demographic data includes statistical information, like a person’s age, income, gender, education, etc.
- **Geographic.** Includes the client's place of residence: country, region, locality. It is also important to consider the characteristics of the place: climate, natural disasters.
- **Behavioral.** How often and in what way the client buys, readiness to buy, [**feedback**](how-to-use-customer-feedback-to-increase-sales) and ratings for products, behavior on the website.
- **Psychographic.** This can include personality variables like ways of self-expression, values, sociability, attitude to the new, lifestyles, attitudes, likes, and dislikes. 

Here are other segmentation criteria:

- **Business criteria.** Describes the income, size, industry of the company (for B2B).
- **Generation theories.** Baby Boomers, Generations X, Y, Z, and Alpha.
- **Life stage.** For example, having a child, getting married, graduating from university.
- **Seasonal activity.** When purchases are made during a certain period. For example, buyers choose seeds before the summer season.

### Ben Hunt’s Customer Awareness Ladder

The idea behind the model is that a customer comes to a purchase through five consecutive steps.

<Img
img="/uploads/ben_hunt_s_ladder_292f447b2c.png"
alt="Ben Hunt’s Customer Awareness Ladder"
/>

### The 5 Ws of audience segmentation

<Img
img="/uploads/5_ws_segmentation_052e8a297a.png"
alt="The 5 Ws of audience segmentation"
/>

It is much more efficient to combine different criteria and segmentation methods, rather than one. There is no universal set of characteristics for segments, so each business chooses the best for itself. Think right away what a segment is for your business.What is the size of each group, how detailed you describe it, and on the basis of what characteristics do you divide the audience.

**Data sources for audience segmentation:**

- surveys on the website and in social networks;
- [**email database**](how-to-build-an-email-database);
- analytics systems;
- social media statistics;
- feedback analysis.

## How to evaluate segmentation results

First, we check the segments for:

- Stability. Groups should remain unchanged for the next few years (according to forecasts);
- The possibility of communication. The audience is available in one or more channels;
- Uniformity. Within the group, customers are as similar as possible and very different from other segments.

Also, the result of proper segmentation is the growth of [**marketing KPIs**](top-digital-marketing-metrics): clicks on links in content and advertising, conversion rates and sales.

## What awaits a business without segmentation

Incorrect audience definition results in wasted advertising campaigns and, possibly, minimal effect from them. If you show all customers the same offer, only some will respond, and the rest will not buy. It can take a long time to test options for ads without segmentation, and each attempt is an additional expense that is not always paid off. 

Without segmentation, [**personalization**](/features/personalization) is also impossible. The group of customers whose interests are “not hit” will turn out to be less loyal, and the business will lose potential income.

## Examples of segmentation

Let's do an audience segmentation for an [**online learning platform**](marketing-automation-for-online-education) that offers courses in digital professions. For example, we need to define the target audience for selling a course on Internet marketing.

<Img
img="/uploads/examples_of_segmentation_fa7e50f2f1.png"
alt="The 5 Ws of audience segmentation"
/>

### The 5 Ws of audience segmentation

<Img
img="/uploads/5_ws_example_8d5cc04fa5.png"
alt="The 5 Ws of audience segmentation"
/>

### Ben Hunt’s Customer Awareness Ladder

<Img
img="/uploads/ben_hunt_ladder_example_b609fcf55c.png"
alt="Ben Hunt’s Customer Awareness Ladder"
/>

## Summary

Target audience segmentation is a grouping of customers according to similar characteristics: gender, age, interests, frequency of purchases, readiness to place an order, and others. The division into segments gives ideas for business development and increases loyalty, competitiveness, and the effectiveness of advertising campaigns.

Usually the audience is segmented according to socio-demographic, geographic, behavioral, and psychographic characteristics. But it is also possible to use alternative approaches or combine several methods. For example, there are such methods as Ben Hunt’s Customer Awareness Ladder or a 5W model. Without dividing customers into groups, the business works blindly and loses money on testing advertising campaigns. It cannot personalize the offer. However, proper segmentation saves the marketing budget and leads to an increase in marketing performance and sales.

In this post, we talk about the benefits of dividing customers into groups, by what criteria and how to segment the audience.

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By dividing the audience into segments, you can get ideas for business development and increase the effectiveness of marketing campaigns.

How to Segment Your Target Audience: Criteria, Steps, Models

How and Why to Segment Your Target Audience

<Img
img="/uploads/How_to_Reduce_Cart_Abandonment_Rate_c3b28f1af3.png"
alt="How to Reduce Cart Abandonment Rate" 
/>
 
According to [**FinancesOnline**](https://financesonline.com/statistics-shopping-cart-abandonment-statistics/), online stores lost more than four billion dollars in 2021 due to incomplete purchases on the site. Abandoned cart is a common occurrence for an online store. It happens when a user adds items to the shopping cart on an e-commerce site but does not complete the purchase. The reasons are different. Customers change their minds about a product during checkout, refuse to buy because of an inconvenient interface or an expensive final price. 

However, it is worth working with abandoned carts. One of the best ways to do this is to remind users about the items in the cart by sending emails. The [**Open Rate**](https://www.cloudways.com/blog/shopping-cart-abandonment-statistics/#statistic-13) of such emails reaches 45%, and 11% of users who open this email end up placing an order.

In the post, we will explain why users change their decision to buy, and also show examples of emails that force the user to complete the order.

## Why Users Abandon Carts 

**Shipping is too expensive or inconvenient.** [**48% of buyers**](https://baymard.com/lists/cart-abandonment-rate) abandon a purchase due to additional shipping costs, taxes and fees. Especially if the final cost can only be found in the basket. Another common reason for changing the decision is the speed of delivery.

**Website is slow.** In the age of fast internet, no one wants to wait. 70% of users say that a [**slow site speed**](ways-to-keep-visitors-on-your-website) affects their buying decision.

**The buying process is long and complicated.** If new users have to create an account, fill out dozens of fields, go through authorization and figure out how everything works, they will most likely give up halfway through and find a way to checkout faster on another site.

**There are problems with payment.** Customers abandon the cart if there is no convenient payment method or their cards are rejected by the service. A potential client leaves disappointed.

The reason for refusal can also be a suspicious payment method. If the store offers to pay for the items by clicking on the link, this looks like phishing — one of the ways scammers steal card data.

**The site is experiencing errors.** Inactive buttons, broken layout, strange error notifications prevent users from placing an order. Only the most motivated customers will be able to go through all this garbage, the rest will leave.

**The user is not going to buy.** He puts items in the cart because it is easier than adding them to favorites. This happens when the site does not provide a function that allows users to mark the item they like.

**The user forgot about the purchase.** Start placing an order, but get distracted by something else and forget about the purchase is a standard situation. Humans are imperfect, and distractions are on the rise in the digital world. Sometimes a person is just contemplating a purchase. In this case, your reminder may push him to complete the order.

## How to deal with abandoned carts

It is impossible to completely get rid of abandoned carts, but you can and should work with them. Learn what prevents users from placing orders. To do this, use [**analytics systems**](how-to-use-end-to-end-analytics) and other available methods. Then you can start working on the problem. 

If the reason is ‘absent-mindedness’, a reminder message will save the purchase. You can remind about the items in the cart using email, [**push notifications**](in-depth-guide-on-web-push-notifications) or retargeting.

You can send a single message or set up a chain of notifications that the user will receive some time after they leave the site or application.

<Note>
NB! Be sure to add the items that the customer has chosen to the abandoned cart trigger. Also include a direct link from the email to make it easier for the user to navigate to the shopping cart page.
</Note>

## Examples of abandoned cart emails

Let's take a look at a few emails that brands send to their customers who have abandoned shopping carts on the site.

<Img
img="/uploads/boohoo1_2a0a98e029.png"
alt="How to Reduce Cart Abandonment Rate"
/>

This triggered message hints to the user that the product may run out. A message from the brand says that the items in the basket “won’t be around for long". This is where the client's fear of missing out on a profit should come into play.

The store does not end the campaign after one reminder. The next day, the user receives a second message with the subject line “We’ve cut the cost of your items”, where he is offered a [**promotional code**](how-to-use-promo-codes-for-business). Such a move encourages those buyers who did not complete the order because of the cost of purchases.

<Img
img="/uploads/boohoo2_b270936e02.png"
alt="How to Reduce Cart Abandonment Rate"
/>

The same mechanism is used by the clothing store *Steve Madden*. There is a slight difference. They wait longer (3 days) before sending the promo code to the user.

<Gallery>
<GalleryItem
original="/uploads/steve_madden_3_3b67113d12.png"
thumbnail="/uploads/steve_madden_3_3b67113d12.png"
description="Steve Madden"
/>
<GalleryItem
original="/uploads/steve_madden_2_de32583587.png"
thumbnail="/uploads/steve_madden_2_de32583587.png"
description="Steve Madden"
/>
</Gallery>

Not only large online stores work with abandoned carts, but also niche projects. Due to the friendly and almost conversational style, such campaigns get high conversions. Small businesses also do not forget about the benefits for their customers.

<Gallery>
<GalleryItem
original="/uploads/pipcorn_1_d82d642fae.png"
thumbnail="/uploads/pipcorn_1_d82d642fae.png"
description="Pipcorn Heirloom Snacks"
/>
<GalleryItem
original="/uploads/pipcorn_2_7dbfa0abe6.png"
thumbnail="/uploads/pipcorn_2_7dbfa0abe6.png"
description="Pipcorn Heirloom Snacks"
/>
</Gallery>

Abandoned carts are not only for online stores. Streaming services also remind you of pending orders. For example, you once tried to buy a subscription, but stopped at the last step. Netflix sends an email asking you to finish signing up. Realizing that the subscriber was most likely stopped by the price, the service offers the cheapest tariff plan. The message also contains information about the benefits of subscribing to the service.

<Img
img="/uploads/netflix_62c38ad8e2.png"
alt="How to Reduce Cart Abandonment Rate"
/>

Another sender who plays on the benefits of the product is the furniture store *Kardiel*. Since furniture is an expensive purchase, the store also shares its phone number and email so that a potential buyer can contact them and discuss all the details.

<Img
img="/uploads/kardiel2_a0dfcb16d9.png"
alt="How to Reduce Cart Abandonment Rate"
/>

The bookstore *Thriftbooks* doesn't get hung up on which books the user has left in the cart. Instead, it suggests other books based on the user's interests.

<Img
img="/uploads/triftbooks_d240cab8a8.png"
alt="How to Reduce Cart Abandonment Rate"
/>

Another bookstore is betting on the moral character of the buyer, so to speak. By buying on their website, the customer financially supports local bookstores.

<Img
img="/uploads/bookshop_4f17729c89.png"
alt="How to Reduce Cart Abandonment Rate"
/>

## Summary

Abandoned cart is a common problem for different online stores. Users stop checking out because they are not satisfied with the final price or shipping cost. Other reasons may be problems with payment or with the site (errors, download speed). Some users are not going to buy anything yet, but just mark interesting products by adding them to the cart. Sometimes users simply forget about the purchase because they were distracted.

An automated email campaign reminds the customer of the purchase. In messages, companies often play on lost profits for customers and say that the product will soon run out. But you can act differently. Offer users help with the choice (even on behalf of a specific manager), remind about bonuses, convenient delivery and a wide range of products. The most important thing is to communicate in a human friendly way. Also use intrigue or humor to get attention. In this case, your email will definitely be opened.

Find out why users change their buying decision after adding an item to the cart. Analyze examples of emails that push the user to complete the order.

medium_How to Reduce Cart Abandonment Rate.png

small_How to Reduce Cart Abandonment Rate.png

thumbnail_How to Reduce Cart Abandonment Rate.png

How to Reduce Cart Abandonment Rate.png

Online stores lost more than four billion dollars in 2021 due to incomplete purchases on the site. It is worth working with abandoned carts.

How to Increase Conversion Rates Using Abandoned Cart Emails

How to Reduce Cart Abandonment Rate

<Img
img="/uploads/CRO_35eb42856c.png"
alt="CRO"
/> 

**CRO (Conversion Rate Optimization)** is essential when it comes to lead generation and effective sales. In an attempt to improve the functionality of sites, many companies overload it with complex algorithms and completely forget about convenience and logic. However, it is “smart” but not complex sites that work best for traffic. 

Increasing traffic is an important task, but not the final one. It is much more significant for businesses to convert the attracted traffic into quality leads. Moreover, according to statistics, it is more profitable to keep existing leads, rather than attract new ones. Businesses are more likely to grow progressively and have a stable future with such leads. In this context, it is important to keep track of the Conversion Rate.

## What is Conversion Rate

**Conversion Rate** is the [**ratio**](https://www.google.com/url?q=https://blog.hubspot.com/marketing/conversion-rate-optimization-guide%23conversion-rate&sa=D&source=docs&ust=1662554610152440&usg=AOvVaw0PugTYPGDhW9B6woIORNAs) of site users who have completed the target action to the total number of visitors. The target action can be anything: purchase, registration, subscription, and others. It depends on the tasks of the business at the moment.

<Img
img="/uploads/Conversion_Rate_19102f3e3b.jpg"
alt="Conversion Rate"
/>

*Let’s say, the target action is a subscription to a newsletter. The subscription form is placed on all pages of your site. In three months 500 people out of 20,000 site visitors became subscribers. To calculate the conversion rate, you need to divide the number of subscriptions by the total number of visitors and multiply by 100. We get 2.5%.*

You can calculate the conversion rate for each page of the site separately, and the calculation formula is universal for any task.

*For example, you need to calculate the conversion rate of a [**lead magnet**](what-is-a-lead-magnet). You use an e-book as a lead magnet. You add a download link only to some pages of the site. To find out the conversion rate, it is enough to divide the number of downloads by the number of visits to those pages where the lead magnet is located.*

A quality website has a high conversion rate. What does quality mean? User-friendly, informative, attractive to the [**target audience**](creating-a-customer-profile). Low Conversion Rate indicates poor design, low site speed, and form errors.

## "Good" Conversion Rate

What are high values and low values? What value will be a positive result? Everything is very individual and depends on the scope of the company, its geography, business goals, characteristics of the target audience and other factors.

In the [**field of e-commerce**](https://www.statista.com/statistics/439576/online-shopper-conversion-rate-worldwide/#:~:text=Global%20online%20shopper%20conversion%20rate%202018%2D2020&text=In%20the%20United%20States%2C%20online,the%20top%20spot%20for%20conversions.), the average conversion rate globally was 2.17% in the third quarter of 2020. A year ago, the indicator was 2.37%. At the same time, the American market showed a value of 2.57%. 

The conversion rate varies significantly in different time periods and in different countries. It also varies depending on the niche.  The conversion rate of e-commerce in the food segment is 5.5%, and in the hair care segment - 3.5%.

What should you rely on? On your own expectations, on the increase in the indicator in relation to the previous year, on the comparison of the conversion rate with the average value for your industry, on the achievements of competitors. If any position doesn't suit you, start optimization.

## Where is the CRO strategy applied

Any page on your site can convert, whether it's the home page, pricing page, or blog. You need to tidy up each section of the site in order to achieve the maximum effect from optimization.

1. A [**main page**](https://altcraft.com/) is the number one goal for CRO, since the first acquaintance of the user with your company begins with it. A good homepage will encourage a visitor to continue their journey through your website. A bad homepage will force them to leave it. The homepage is a good place for "anchors". It can be a chatbot for constant communication with the client, a subscription button or interesting links.

2. A **pricing page** visit can be decisive on the way to conversion. Attractive and convincing prices will strengthen the desire of the buyer, and the biased prices will scare away. How to convince buyers of the adequacy of the cost? Use CRO. The conversion can be increased by changing the pricing intervals (cost per month or per year), information support of the price, noticeable contacts for communication with the manager and the usual pop-up form.

<Img
img="/uploads/pop_ap_s_predlozheniem_11ec493171.png"
alt="Pop-up form"
/>

*For example, Hotjar placed an email collection pop-up on their price page. As a result, the company received more than 400 new customers in less than a month.*

3. [**A blog**](https://altcraft.com/blog) is an interesting section of your website that has a high conversion potential. Post useful and high-quality content and convert readers into potential customers. Use a CTA button to do this. You can provide readers with extended content, summary reports, or e-books in exchange for email.

4. **Landing pages** have the highest conversion rates because that's what they're made for. They are needed so that the person who visits them completes desired actions. On average, the conversion rate here reaches 23%. Landing page optimization is simple and very creative. *For example, it is enough to add a video from last year's event to the page in order to optimize its conversion rate. This will increase the interest and desire of visitors to attend this year's event in person. Share with users some free material. At first, make available a preview of the content, and then offer to download the full version.*

## CRO in figures

There is no doubt that CRO is useful for any company that is interested in a strong digital presence. The desire to make casual website visitors into potential buyers and, ultimately, high-quality leads, doesn’t depend on the size and type of your business. Everyone wants it. It remains only to choose an effective optimization method.

Easy to say, not easy to do. Marketers face difficulties already at the stage of setting a conversion goal. “Last month the landing page converted 50 people, next month it should convert 100 people.” What does this phrase mean? When it comes to CRO, it is not about getting 50 extra conversions next month, but about getting 50 conversions for every X number of people who visit the site. In other words, we are not talking about sales in absolute terms, but about the effectiveness of sales, in relative terms.

Conversion rate optimization is not about generating more new traffic, but about getting more out of existing traffic and leads. Here are two formulas to calculate CRO:

1. **Calculate conversion rate**. As we wrote above, you need to divide the number of conversions (leads generated) by the total website traffic, and then express as a percentage.

<Img
img="/uploads/calculate_conversion_rate_cd3de2eb4c.jpg"
alt="Calculate conversion rate"
/>

2. **Calculate the lead goal**. Determine the required number of new customers and divide it by the ratio of attracted customers to their total number.

<Img
img="/uploads/calculate_the_lead_goal_9b26eba51d.jpg"
alt="Calculate conversion rate"
/>

*For example, the website has 10,000 monthly visitors. 100 of them become leads, and 10 people become customers. The conversion rate of this website is only 1%.*

At the same time, it is interesting for a business to receive not 10, but 20 or even 30 customers every month. What to do? You can try to increase website traffic to 20,000 people, and pray that traffic doesn’t drop. However, this method carries certain risks. Or you can go the other way and use conversion rate optimization. It will allow you to “squeeze out” the required number of customers from current traffic.

*Doubling the conversion rate doubles the number of potential leads and customers.*

<Table>
| Company | A | B | C |
| ------ | ------ | ------ |
| Traffic per month | 10 000 | 10 000 | 10 000 |
| Conversion rate | 1% | 2% | 3% |
| Leads received | 100 | 200 | 300 |
| New clients | 10 | 20 | 30 |
</Table>

Have you noticed that along with the increase in the conversion rate, the number of new customers and leads has also increased? And yet the traffic remained unchanged.

It’s like filling a bucket with water: no matter how much traffic you pour into a “leaky bucket”, it will never be full. If you don't fix the cause of the “leak”, you won't improve business performance. So, it's time to start optimizing.

## Conversion Rate Optimization Strategies That Work

Here are 7 CRO strategies your business could benefit from.

1. **CTA in blog texts**. If you manage to overcome the banner blindness of readers, then the practice of using CTA in articles will show itself perfectly.

2. **A/B testing of landing pages**. Landing pages promote close interaction between customers and the company This is where users become leads and then buyers. Use A/B Testing to optimize landing pages. Tests will suggest designs and content that are interesting to visitors. Test different site versions, images, forms, CTAs, buttons to find the best combination.

*For example, China Expat Health was able to achieve a 79% [**increase in conversion rates**](https://techcrunch.com/2021/07/02/79-more-leads-without-more-traffic-heres-how-we-did-it/?hubs_post-cta=blognavcard-marketing) through testing. Among the activities that led to a significant result, it is worth noting the change of the name "Health Insurance in China" to "Save 32% on Health Insurance in China". The effect was backed up by posting real customer reviews.*

3. **MQL without delay**. Some leads are ready to become part of the conversion without preheating. Don’t interfere with them, don’t push them on the typical path of an ordinary lead, but on the contrary, help them. A qualified marketing lead will be interested in thoughtful design, high-quality sales texts, and attractive CTAs.

4. **Automation of the work of your employees**. Among the variety of work processes, there are absolutely routine ones. Such tasks can be taken out of the manual control of your colleagues, which will make their life easier. It's not difficult to do with marketing automation software.

*For example, set up [**automatic sending**](marketing-automation-for-insurance-companies) of messages to subscribers. After that, a potential client with one touch will be able to book a convenient time for him to meet with the manager. You can also set up notifications that the sales team will receive when leads move through the site and take a valuable action (visiting the pricing page).*

*According to statistics, the Open rate of abandoned cart emails reaches 45% ([**Moosend**](https://moosend.com/blog/cart-abandonment-rate-infographic/?hubs_post-cta=blognavcard-marketing) research). In the field of e-commerce, this knowledge definitely needs to be used. After opening an email, 21% of readers click on the link, half of them complete their purchase.*

<Img
img="/uploads/uvedomlenie_o_broshennoj_korzine_786032bf92.jpg"
alt="Pop-up form"
/>

Such letters also can be automated.

5. **Distinguish high-converting website pages**. You need to know the pages of your site with high conversion rates inside and out. And in different ways to communicate with visitors on these pages. If suddenly the user has a question, he should be able to instantly get an answer. For this purpose, use live chat software, various messaging functions, and chat bots. If the user is “stuck” on the page for more than 2 minutes, offer him help through a pop-up window.

6. **SERP for effective articles**. The posts you publish on your blog are sometimes useful to analyze and categorize. There are those who have high traffic but low conversions. Then SEO is needed, or you need to work on the CTA or the content of the article as a whole. High conversion rates for an article are a reason to think about improving the quality of the traffic they attract. To do this, apply to such posts SERP — content optimization for the search engine results page. Don't forget that your blog should contain only relevant information.

7. **Retargeting**. Here's the simple truth. Most visitors leave your website without taking the targeted action. Retargeting from social networks and other platforms will allow you to return some of the "runaway" customers. Retargeting works on the following principle: visitors to your site are “tagged” and then they are tracked. When they visit correlated sites on the Internet, ads pop up that remind them of you. This method works especially effectively for those who have left high-converting pages of the site.

For ads used in retargeting, the same “golden rules” apply. Advertising should be bright, texts should be selling, CTA should be eye-catching, and your offer should be clear, concise and attractive, without puzzles. Then the retargeting tool will work as it should.

*For example, [**United**](https://www.thinkwithgoogle.com/marketing-strategies/video/acquisition-video-marketing/?hubs_post-cta=blognavcard-marketing) launched a retargeting campaign that focused on potential customers who interacted with the company for the first time and were already considering booking a vacation. The target audience was shown with a 15-second video with a CTA at the end. If the client was attracted by the video, he clicked on the button and instantly got to the company's website. The system worked great: 52% of monthly YouTube conversions came from ads from this video.*

## How to take the first step

We invite you to evaluate the potential of the project using **the PIE system**. This simple method will determine the course of action if you are confused.

Each element of optimization is evaluated from the position of three factors:
1. **Potential**
2. **Importance**
3. **Easy**

Score each item from 1 to 10, where 1 is the lowest score and 10 is the highest score.

The following questions will help you to grade:

1. How much improvement will this project bring?
2. What is the significance of these improvements for the business?
3. How much effort will it take to bring the idea to life?

After scoring, calculate the arithmetic mean for each item. Rank items in descending order based on results. The best projects will head the list, and you should start with them.

The PIE system is quite subjective and primitive, but it is simple to understand and implement, and can definitely serve as a starting point at the beginning of CRO.

## CRO FAQ

### What is the goal of CRO?

Companies use conversion rate optimization to increase the likelihood that website visitors will take targeted actions. In other words, the goal of CRO is to increase the percentage of people who complete the targeted action out of the total number of visitors.

### What is a CRO strategy?

A CRO strategy is a set of actions that a business takes to achieve its goal. In simple words, it converts random visitors into potential customers, and then into people who have made a purchase. Each CRO strategy is individual, because it depends on the starting state of the company, key indicators, characteristics of the target audience, and other factors.

Before developing a strategy, do not neglect [**feedback from customers**](how-to-use-customer-feedback-to-increase-sales). Reviews will help you find interesting ways to improve. Conduct A/B tests to find the best combinations of website elements that drive conversions.

### Why are CRO tools needed?

CRO tools are a set of tricks and software that simplify the process of website optimization. Some tools allow you to fully automate CRO, others help with customer acquisition and retention. There are tools that help with analytics, as well as tools that allow you to track the actions of visitors on the site, work with heat maps, collect feedback, or automate tests.

### Why do a CRO test?

CRO tests are carried out to understand how you can change the elements of the site to increase conversion. For example, you can change text, buttons, page design, element layout, colors, and shapes. In this case, your decisions are based on an accurate calculation, and not on personal opinion.



In this article, we talk about what is conversion rate, where is the CRO strategy applied and how does this strategy work.

medium_CRO.png

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What is conversion rate, where is the CRO strategy applied and how does this strategy work.

How to Optimize Your Conversion Rate

7 Effective Ways to Optimize Your Conversion Rate

<Img
img="/uploads/web3_95dcd31dca.png"
alt="Web 3.0: What It Is and How It Will Affect Marketing"
/>

Progress does not stand still, and Web3 has already appeared on the horizon. There are many rumors surrounding this concept and almost no specifics. However, it’s clear that marketing will have to face new realities. In this post, we will talk about what Web3 is, when to expect it and what marketers should prepare for.

## Third Generation Internet

The third generation of the World Wide Web, or the next generation of the Internet. This is how Web3 stands for. 

Web3 is the concept of a decentralized Internet space where power does not belong to giant companies such as Amazon, Google and Netflix, but to ordinary users. Web3 is based on blockchain technology, machine learning, big data and artificial intelligence. It is predicted that all this will make the Internet more accessible, and at the same time private and secure.

The first version of the Internet was introduced in the late 90s. It was a primitive web: simple fonts, inconspicuous buttons and blue hyperlinks. If you want to visualize the old version of the Internet, you just need to open any site using only HTML files. In fact, it was even worse.

Significant changes took place in 2005. Web2 users got the opportunity to watch new content, hang out on blogs and social networks. Everything would be fine, but a new problem has emerged in the process of evolution of the Internet. New marketing methods used by companies to work with customers have created [**a threat to the security of user data**](customer-data-privacy-issues-in-digital-marketing).

People began to distrust brands, despite efforts to protect Internet users and prevent confidential information from being shared with third parties. For example, in 2018 comedian Hasan Minaj stated on his Netflix show “The Patriot Act” that Amazon has control over the most important 21st-century commodity — data. The marketplace knows how much and where we spend money, and what we prefer to do in the digital space.

<Img
img="/uploads/glavnaya_stranica_amazon_ab73372337.jpg"
alt="Amazon website"
/>

It's not a joke at all. Amazon has grown from a bookstore to a tech giant. Now the scope of the corporation's interests includes e-commerce, streaming, cloud products and developments in the field of AI.

Web3 is supposed to solve the problem. The new generation of the Internet will allow users to independently control technical platforms. At the same time, they will no longer be in the role of “sheep” that campaigns shear for data. This can be done using the technology of tokens (cryptocurrencies) and blockchain. Blockchain will be owned by the one who owns the token. The more tokens you have, the more power you have over the World Wide Web. 

Critics of this approach agree that the attempt to decentralize the Internet looks too veiled, and in fact, people who have more money will continue to control the digital space.

<Img
img="/uploads/nft_kartina_382d17aed2.jpg"
alt="NFT picture"
/>

Anyway, tokens will soon take part in all digital processes: social networks, games, [**virtual art**](what-is-nft) and digital events.

## When to expect Web3

No one knows. Web3 has been a topic of discussion for several years, but the idea is still in its infancy. While the infrastructure required for implementation is evolving, there is no timeline for completion. Then what's all this noise about?

It is all about cryptocurrencies. They have become so popular that venture investors have invested $27 billion in cryptocurrency development projects in 2021 alone (according to [**The New York Times**](https://www.nytimes.com/interactive/2022/03/18/technology/web3-definition-internet.html?hubs_post-cta=blognavcard-marketing)). Therefore, everyone around is talking about the transition of the Internet to crypto technologies.

## What Web3 Means for Marketers

When Web3 appears, its arrival will greatly shake the world of marketing. 

### User data will become inaccessible

Web3 is characterized by high data privacy. Nowadays, all marketing is based on [**customer data**](first-second-and-third-party-data). Marketers collect all available information into a single client profile: contact details, socio-demographic status, behavioral characteristics.

All marketing campaigns are based on the analysis of behavioral data, for example, which places and sites the user visits, what products they buy. If companies know how much money customers spend, they can guess their income level and offer more expensive products.

Web3 assumes that users will be able to decide what information about themselves to share, and clearly control the scope of its application. This means that companies will have to bring transparency to the processes of collecting and using data. And also find more creative approaches to attract and retain customers.

### Communities will play an important role

Communities as a collection of users united by common ideas will be of particular value. Since the power in Web3 is concentrated in the hands of the “average” consumer, many such people together will have weight in determining the direction for the development of the digital space. The stronger the distrust of brands, the more interesting the idea of creating strong communities.

### Content will get more attention

How to attract potential customers if there are so many restrictions around? Use high-quality content. This is the content that the user will see and go to the seller himself.

Currently, content makers have to comply with the requirements of various platforms for posting materials, which seriously limits them. Web3 will give creators autonomy and remove the ceiling on potential earnings.

Charlie Neer, chief revenue officer at MIQ, stated in an interview for [**CMSWire**](https://www.cmswire.com/digital-marketing/what-does-web3-mean-for-marketing-and-customer-experience/?hubs_post-cta=blognavcard-marketing): “What does this look like in our current environment? Currently, when an individual downloads a song, the creator gets a fraction of the total revenue and the host (think Spotify or Apple Music) makes out like a bandit. The same goes for creators on YouTube, Twitch, etc”.

There is supposed to be more fairness in the age of Web3.

Most likely, we won’t see Web3 soon. However, those who keep abreast of the latest developments will win.

Web3 is the new generation of the internet. Read about when it will launch and what marketers should prepare for.

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Web3.0 is the next generation of the Internet. Let's break down what this means for the marketer.

Web 3.0: What It Is and How It Will Affect Marketing

How Web3 Will Change Digital Marketing

<Img
img="/uploads/podcast_marketing_bc95cead53.png"
alt="Podcast Marketing"
/>

Podcasts have taken over the world. There are over [**four million podcasts**](https://www.thepodcasthost.com/listening/podcast-industry-stats/), and the average person listens to eight podcasts per week. Podcasting is like radio, but it's much more convenient because the episodes are available at any time and on different devices.

Podcasters create content for businesses, talk about social and cultural topics, and make entertaining series of podcasts. As a marketing tool, podcasts are a native format that attracts a new audience and increases the loyalty of the existing one.

In this post, we will tell you how a business can use podcasting for promotion, how to create your own podcast. We will also give some examples.

## What is a podcast and why do you need it

A podcast is a pre-recorded audio program that is uploaded to one of the digital platforms. 

The process of creating and promoting podcasts is called podcasting. The word "podcasting" comes from a combination of "iPod" and "broadcasting". It was first used by journalist Ben Hammersley in an [**article**](https://www.theguardian.com/media/2004/feb/12/broadcasting.digitalmedia) for The Guardian in 2004. So it was not Apple who invented podcasts. It is just that the iPod was one of the MP3 players for listening to audio files. Although the podcasting boom didn't happen at the beginning of the 2000s, useful podcasts began to gain millions of listens in the 2020s.

People often compare podcasts to 21st century radio. The format is similar. Podcasters take interviews, have discussions with multiple people or record monologues on a topic. The only difference with radio is that you can save podcasts as mp3, aac or ogg/vorbis, and listen to them at any time. Separate episodes are released on different topics or set one per season, as in TV shows. Usually podcasts are only audio, but there are YouTube podcasts, where the conversation of the participants is also recorded on video.

Topics for podcasts are not limited by any rules. Podcasters talk about everything that is interesting to listeners: business, psychology, marketing, history, fashion, sports, cinema. They share the latest news and discuss other interesting topics.

Podcasts make it easy for users to get information. Listening to a recording is more convenient than waiting for an online broadcast in the fast pace of life and in a huge flow of information. This format does not tie the user to time, place and device: a person chooses when, where and how to listen to a podcast. Special listening platforms have desktop and mobile versions. Also, any user can download an audio file to the device and not depend on the network. 

Through podcasts, people get news, learn, search for answers to questions, and just have fun while listening in the background, which saves time.

## How marketers can use podcasts

Podcasting in marketing is an additional promotion tool that:

**Expands the target audience of the brand.** People find a podcast on the platform by interest or recommendation, listen and learn about the company that produces or sponsors the episodes. Then users go to the site —  the business gets new leads.

**Increases loyalty.** Podcasts often show the informal side of the company, which humanizes the brand. Live stories of employees, their internal affairs form additional loyalty: people empathize with people. When people are listening to a podcast, they have a sense of presence, and customers become closer to the company.

**Natively advertises.** During the conversation, participants mention the company's products, tell examples and cases in the context of other stories.

Types of podcasts that work as marketing tools:

- **Branded podcast**. This format sometimes replaces brand media or complements the usual blog. Podcasts analyze topics relevant to the audience that are related to the company's product: cases, news and trends.

- [**Affiliate podcasts**](affiliate-marketing-for-beginners). The company's experts come to other podcasters with related topics and make a joint project or a regular feature from their brand. This is how the partner audience learns about your brand, and you get additional traffic to the site.

- **Sponsorship of podcasts**. The company pays for the creation of the project, and the authors regularly advertise the brand. In podcasts, the audience is more loyal to advertising and doesn't scroll through it as often as in a video. Sometimes this is simply inconvenient. For example, when the user listens to an audio broadcast while driving.

## How to create and promote your podcast

### 1. Looking for a topic

Think about what topic the brand will talk about in the podcast to promote your product. Broadcasts should not be only advertising, you should give your audience some value. For example, a fitness clothing brand may invite trainers, nutritionists and other professionals for interviews to talk about sports and healthy eating. Don't talk about everything, be specific about the topic.

### 2. Determining the format and preparing a plan

Decide how to convey information. You can do a classic interview, choose a format with one narrator, or come up with a detective audio series with musical accompaniment. Write an outline with the number of episodes and the names of the guests. Specify whether you want to add welcome music beats or sound effects.

### 3. Writing a script

The best improvisation is good preparation. Even in a live conversation, you need a script, an understanding of how the conversation will be moderated. If the podcast is planned to be narrative (for example, in the format of a series), the script needs to be accurate.

### 4. Recording the broadcast

Broadcast recording is resource and capacity dependent. If the participants are in different locations, recording a phone call can be a way to go. If podcasters can get together offline, they go to professional studios, record audio in a quiet room using microphones, or even use voice recorders to get started.

### 5. Editing an audio file

The sound quality of a podcast is important. Clean up the recording from pauses, sighs, noises, and even filler words from speakers. The audience should enjoy listening to you. You can use one of the editing programs such as Audacity. Add a jingle. It is a short audio intro, that you can find on free resources or recorded by yourself.

### 6. Publishing on podcast platforms

The podcast is uploaded to a website or special hosting service via RSS technology. RSS feed connects to podcasting platforms and automatically submit content each time a new episode is published. You will also need podcast covers and descriptions in order to add a podcast to the service. Here are popular podcast platforms: Apple Podcasts, Google Podcasts, Castbox, SoundCloud.

## Podcast promotion

Regularity is important for podcasting. This way platform users will see your activity. Set a rule to publish a new episode once a week or two, or set a different frequency of publications.

**Here are the methods of promotion:**

**Through podcast platforms**, that put new or interesting episodes at the top of the list. Learn the rules of the site: somewhere you have to pay for advertising, and somewhere you just need to explain why your podcast deserves attention.

**Publication on social networks.** Leave a link to the podcast on social networks: personal or brand accounts. Ask the audience to rate and share the episode. There are also ads on social media that promote any content formats.

**Promotion through the media.** Contact the editor of a publication that writes about your business niche. If the journalist finds the podcast interesting, you will receive free advertising.

## Podcast examples

There are thousands of podcasts on the platforms. Let’s take a look at some of them.

### Branded Podcasts 

[**TRAINED by Nike**](https://podcasts.apple.com/us/podcast/trained/id1414073313)

The podcast focuses on healthy lifestyle topics such as mind, move, nutrition, recovery and sleep. Host Jaclyn Byrer talks to athletes, psychologists, researchers, doctors, coaches and other experts.

<Img
img="/uploads/podcast7_1a81c69419.png"
alt="TRAINED by Nike"
/>

[**Wireframe by Adobe**](https://podcasts.apple.com/us/podcast/wireframe/id1437677219)

The podcast explores the principles of good design and discusses tips on how to make great branding.

<Img
img="/uploads/podcast8_4dd6e3ce96.png"
alt="Wireframe by Adobe"
/>

[**2 Minutes of Zen by Zenduim**](https://podcasts.apple.com/gb/podcast/2-minutes-of-zen/id1462196753)

The Host discusses with leading health experts quick and easy health hacks you can do while brushing your teeth to keep your mind, body and mouth healthy.

<Img
img="/uploads/podcast5_5d1cd27dc4.png"
alt="2 Minutes of Zen by Zenduim"
/>

### Other podcasts

[**Best Interview Show: Entrepreneurs On Fire**](https://podcasts.apple.com/us/podcast/entrepreneurs-on-fire/id564001633)

On the podcast, John Lee Dumas interviews successful entrepreneurs, celebrities like Tim Ferris and Tony Robbins, as well as lesser known people. The episodes cover how to build a business with just an idea, how to improve overall productivity, and how best to use Facebook ads.

<Img
img="/uploads/podcast2_c284994727.png"
alt="Best Interview Show: Entrepreneurs On Fire"
/>

[**Best from the Ivy League: HBR IdeaCast**](https://podcasts.apple.com/us/podcast/hbr-ideacast/id152022135)

The short episodes highlight the concepts that major companies around the world are thinking about and using to increase their competitive advantage and productivity. Recent topics include how to manage someone who is too fond of interacting with their co-workers, challenges minorities face at work, and out-of-the-box ways of thinking.

<Img
img="/uploads/podcast3_773268180f.png"
alt="Best from the Ivy League: HBR IdeaCast"
/>

[**Best Practical Tips: The $100 MBA**](https://podcasts.apple.com/us/podcast/the-%24100-mba-show/id906218859)
 
In the podcast, Omar Zenhom teaches everything you need to know about building a business: how to invest in your business, how to set your rates, email list growth strategies, and a seemingly endless list of other topics.

<Img
img="/uploads/podcast6_862463f6aa.png"
alt="Best Practical Tips: The $100 MBA"
/>

[**Marketing School - Digital Marketing and Online Marketing Tips**](https://podcasts.apple.com/us/podcast/marketing-school-digital-marketing-and-online/id1138869817)

In this podcast, Neil Patel and Eric Siu, CEO of marketing agency Single Grain, cover a wide range of marketing topics. The duo discusses [**NFT in relation to marketing**](what-is-nft) and why Web3 is the future of marketing.

<Img
img="/uploads/podcast4_3d30ccdde0.png"
alt="Marketing School - Digital Marketing and Online Marketing Tips"
/>

[**Everything Is Marketing**](https://podcasts.apple.com/us/podcast/everything-is-marketing/id1549291757)

Here you will find a variety of themes presented. For example, cold email tactics with Laura Lopuch or buying and growing a Shopify SaaS app with Daniel Mitchell and Andrew Gazdecki.

<Img
img="/uploads/podcast1_e840e7c88a.png"
alt="Everything Is Marketing"
/>

## Conclusion

A podcast is an audio program on a specific topic in the format of an interview, discussion or author's monologue. This type of media content is similar to radio, but episodes are available at any time on different types of devices. Podcasting expands the brand's audience, natively advertises the company's products and increases customer loyalty. When it comes to marketing, businesses can create branded podcasts, partner projects, or simply act as sponsors.

To create your own podcast, you need to come up with a topic, think over the format and write a script. The next step is to record an audio file, edit it and upload it to hosting platforms via RSS (a technology that automatically shows a podcast from a host on connected sites). Then all you have to do is to promote your podcast on podcasting platforms or through social networks and media.

Podcasting is easy-to-consume content that doesn't take up a lot of your time. Users often listen to recordings in the background when they are doing other things, so they are less likely to rewind ads.

In this post, we talk about what is podcasting, how to use podcasts in marketing, and how to create and promote your podcast.

medium_podcast marketing.png

small_podcast marketing.png

thumbnail_podcast marketing.png

podcast marketing.png

A podcast is easy-to-consume content that helps businesses grow. Learn how to create and publish your first episode.

Podcast Marketing: How to Use Podcasts for Promotion

Podcast Marketing: How to Use Podcasts to Promote Your Business

<Img 
img="/uploads/Blog_9d32e26a52.png"
alt="5 Techniques Marketers Use to Push Customers to Buy"
/> 

You buy a lot of everything you really need at an online sale, and after a while you realize that you spent all your money, but you have no idea on what. Do you know that feeling? I do.

My name is Daria Rodionova, and I am a content marketer at [**CRM-group**](https://emailsoldiers.com/?utm_source=mediaaltcraft&utm_medium=content&utm_campaign=emailsoldierscom), where we help brands build customer relationships. In this article, I have collected popular tricks that brands use to encourage customers to buy.

## You will receive a reward! But first, do something.

On the website of the Israeli cosmetics company Zielinski & Rozen, there is a banner that promises free shipping. To get it, you need to place an order of $100 or more and immediately pay for it. If you buy for $400 or more till June 6th, you will receive a limited edition gift. 

<Img
img="/uploads/image4_a750fc2f54.png"
alt="Banner on website"
src="Banner on Zielinski & Rozen website"
/>

This helps the brand to increase revenue and purchase conversion. The limited-edition product on the site cost $97, but consumers can get them "for free".

## Last item left!

The exclusivity of the product motivates the customer to make a purchase. According to the FoMo principle (Fear of Missing Out), users will buy a product much faster if they feel a shortage of it.

Some companies convince buyers in plain text. For example, ‘Call within ten minutes and get a discount and a second necklace as a gift!’. Others — come up with more subtle versions. For example, when customers are buying plane tickets, they see: ‘There are 2 tickets left at this price’.

<Img
img="/uploads/image3_7d19decf99.png"
alt="Product card"
src="Product card in Shiekh. It is highlighted that the last pair left."
/>

**Life hack: How to use your abandoned cart to get a discount**

<Note>
Most brands have a [**trigger workflow**](https://emailsoldiers.com/blog/vichy-triggers-dynamic-content?utm_source=mediaaltcraft&utm_medium=content&utm_campaign=vichy-triggers-dynamic-content) set up for a specific action. For example, if you add something to the cart and leave the site, the trigger will fire. So do not rush to place an order. Wait 2-3 days. There is a high chance that the company will want to get back the client, so it will send you a promotional code for an additional discount.
</Note>

## Do like me

A favorite blogger wrote a good review about a Mexican restaurant. An artist posted a story about a cool car sharing service. Do not underestimate [**influencers**](what-is-influencer-marketing-how-to-build-strategy) and the power of native advertising.

Here is Khloe Kardashian's review of vitamins for hair:

<Img
img="/uploads/image2_9e179bdeaf.png"
alt="Positive feedback"
src="A positive brand review expands your audience reach. You can alse use promo codes to track traffic and conversion."
/>

Take a critical look at information and remember that a nice bonus can be behind any native advertising.

## Easy to Lose and Impossible to Forget

The effect of trial periods for online products is similar to how offline retail works. You are offered samplers as a gift, only virtual ones.

In an ideal world, the client cancels the subscription a few hours before the end of the trial period, or keeps it, because he is ready to use the service for a whole year.

In reality, if the user has agreed to a free trial period, he has two options:

- The user forgets to cancel the subscription and is charged for the annual subscription. It takes a long time to return the money.
- The user bails on money and keeps the subscription, because he does not have time to cancel it.

<Img
img="/uploads/netflix_sub_1a1002eafd.jpg"
alt="Netflix trial period"
/>

To avoid this, don't be too lazy to turn off auto-renewal after the subscription. Sometimes it's hidden deep in the app, but this can save you a couple thousand.

## Everything is relative

Here is a classic trick of retailers. If you put a discount on a more expensive product, it will look more advantageous than a [**similar product**](https://emailsoldiers.com/blog/cross-selling?utm_source=mediaaltcraft&utm_medium=content&utm_campaign=cross-selling) with the same price without a discount.

<Img
img="/uploads/image5_2b70d95b4a.png"
alt="Two products of the same category"
src="Two products of the same category side by side - the first one is a little more expensive, but the discount captivates."
/>

It's a similar story when brands sell a larger product for a little more than a similarly small one. The savings may be false. For example, you may not have time to use up a liter of sesame oil by the expiration date. Or can a large cappuccino please you more than a medium one?

## Conclusion 

In the post, I have listed popular techniques in online marketing. Whatever new tricks marketers come up with, users need to be alert and make conscious decisions. Businesses, on the other hand, need to remain ethical, not use crude tricks, and prioritize solving customer problems.

In this article, we talk about popular online marketing techniques that companies use to get the user to make a purchase decision.

Here is a list of popular tricks marketers use to get a user to make a purchase decision.

Customer Data Platform

Omnichannel Marketing

Loyalty programs

Drag-and-drop email designer

Personalized mailings

MVT and A/B testing

Real-time analytics

Integration and WebHooks

Forms and Surveys

Messaging apps

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