A customer journey map (CJM) contains detailed information about all customer actions: from the first thought of buying something to purchasing it. While our team is preparing a detailed guide on creating and automating a customer journey map, we are sharing with you the tools for its design.
Customer journey mapping tools
A simple but convenient tool for visualizing the customer journey. You write out the stages at the top, vertically — the characteristics of the buyer. On the plus side of Google Sheets, every team member can access and update them quickly. This product is free and it is also a big plus.
If you need to show all the details and visualize the customer journey, these tools are for you. With their help, you can create a bright and colorful CJM. Such a map will look impressive in presentations. But there is a disadvantage — you can't quickly update the map without a designer.
A customer journey map template. Source: www.behance.net
A free tool to create CJM templates. A simple and uncomplicated service will help you quickly illustrate the customer journey.
A customer journey map template. Source: canvanizer.com
Free access for one team member. Simple interface and management of a customer journey map. There are ready-made CJM templates.
A customer journey map template. Source: miro.com
A completely paid service with advanced features. The number of participants is unlimited. You can add images, metrics, and other useful elements to your map.
A customer journey map template. Source: touchpointdashboard.com
The Altcraft Marketing platform can automate a customer journey map. The next article will show you how to do this.
You might be interested in:
Create a website, a chatbot or a mobile app without programming skills. Do you think it's impossible? Well, you need to learn more about low-code and no-code.
82% of users choose Dark Mode on their smartphones. Explore techniques for effective color inversion.
In this piece we are getting into the reasons why insurance companies need marketing automation and share five effective strategies of automation in this business field.
Don't forget to subscribe to the blog newsletter
To stay up to date with all the news and read new articles, join the Craft Marketing Telegram channel
